Step 1: Contract Conclusion and Agreements:

• First, you conclude a consignment warehouse contract with us. This contract specifies all essential points:
  • Which products should be stored and in what quantities?
  • What minimum stock levels must be maintained?
  • At what reorder points will you be notified of replenishment requirements?
  • How often are invoices issued?
  • What conditions apply to storage, withdrawal, and other services?
  • How are returns handled?
  • Which IT systems are used, and how is data exchange carried out?

Step 2: Delivery and Storage of Your Goods:

• You deliver your goods to our consignment warehouse in Cologne.
• We receive your goods and conduct an incoming goods inspection.
• The delivered quantities are precisely recorded and documented by our Freight Department.
• Your products are stored professionally and securely.

Step 3: Goods availability for your customers:

• As soon as your goods are stored, your customers can access them.
• Your customers can either pick up the required products themselves or have them delivered, depending on the agreement.
• You inform your customers about the possibility of withdrawing from the consignment warehouse.

Step 4: Demand-based withdrawal by your customers:

• Your customers withdraw the required goods from the consignment warehouse – flexibly and according to current needs.
• You can also offer your customers partial deliveries from the consignment warehouse. offer.

Step 5: Precise recording and complete documentation:

• Every withdrawal is precisely recorded and documented by etree.
• Our modern warehouse management system ensures complete traceability of all warehouse movements.
• You receive access to this data (e.g. via an online portal) and thus have a complete overview at all times.

Step 6: Regular information and transparent billing:

• You will receive detailed reports from Waldbach at regular intervals (e.g., weekly or monthly) on:
  • The withdrawn goods (with item number, quantity, withdrawal date).
  • The current inventory levels.
  • Upcoming subsequent deliveries (if the reorder point has been reached).
• Based on this information, you can invoice your customers for the withdrawn goods. Ownership only transfers when the goods are removed.

Step 7: Continuous inventory monitoring and automated reordering:

• We continuously monitor inventory levels.
• If a previously agreed reorder level is not reached, you will be notified automatically.
• You can then ensure timely replenishment and thus avoid delivery bottlenecks.
• You trigger orders for subsequent deliveries.

Optional: Returns management (depending on the agreement):

• If goods are not needed by your customers or are defective, they can be returned to the consignment warehouse (returns).
• Etree accepts the returns, inspects them, and either restocks them (if are reusable) or returns them to you (as agreed).
• This will also be documented accurately.

Step 1: Conclude an agreement:

• We conclude an agreement to use the wholesale warehouse for dropshipping purposes. This agreement specifies the terms and conditions:
  • Which products are offered in the wholesale warehouse for dropshipping?
  • What prices apply to you as an online retailer and your customers?
  • How is order processing carried out?
  • How are shipping costs and returns handled?
  • How is billing handled between you and us?

Step 2: Your connection to our systems:

• We provide you with all information about the available products and dropshipping conditions (e.g., via an interface, product catalog, or platform).
• You integrate the products into your store and offer them to your end customers.

Step 3: Order by the end customer:

• A The end customer orders a product in your online store.
• You accept the order and collect payment from the end customer.

Step 4: Forward the order to us:

• You forward the order to us with all relevant information such as product, quantity, and delivery address. This is usually done automatically via a desired interface.

Step 5: Shipping Preparation:

• The goods are picked in the wholesale warehouse.
• The goods are packaged – usually neutrally or with your shipping documents.

Step 6: Shipping to the End Customer:

• We hand over the package to the shipping service provider (DHL, UPS, Schenker).
• The shipping service provider delivers the goods directly to the end customer.

Step 7: Information and Tracking:

• You will receive a shipping confirmation and a tracking number from us, which can be forwarded to the end customer.
• The end customer can view the shipment status track.

Step 8: Billing:

• We invoice you for the services provided (storage, picking, shipping) – according to the agreement made with you.

Optional: Returns Processing:

• If the end customer returns the goods, the return is usually sent to us.
• We inspect the return and inform you about the process.
• Depending on the agreement, the goods will be restocked (if resalable) or returned to you.